Accolades Group, LLC

Privacy Policy

Last updated November 2, 2022
Last reviewed June 24, 2023

This Privacy Policy (this “Policy”) applies to this website and the other websites of Accolades Group, LLC and its subsidiaries and affiliates (collectively “Accolades,” “we,” “us” or “our”) that display this Policy (each a “Site” and collectively, the “Sites”). By visiting the Sites, you are consenting to our collection, use, disclosure, retention, and protection of information about you and devices you use as described in this Policy. 

This Policy only applies to the Sites and does not apply to information collected or received by other means. 

Our Sites are not directed to children under the age of [18]. We do not knowingly collect personal information from children underage [18]. This Policy does not apply to anonymized or aggregated data that does not allow us or third parties to identify or contact you.


​1. What Information Does Accolades Gather? 

Information You Give Us. We may collect and retain any information from you or your devices provided to us when you visit a Site, including when you:

  • use our services;
  • register for an account;
  • communicate with us, such as to provide feedback, request support or ask for additional information; and
  • subscribe to content we offer, such as newsletters, alerts, etc.

We may collect information such as your first and last name, home or other physical address, email address, zip code, telephone number or information about your interactions with us or others, and other information. 

Social Media. You may use social networks or other online services to access our Sites. When you do so, information from those services may be made available to us. By associating a social network account with our Sites, you agree that we may access and retain that information in accordance with the policies of the social network or other online service and this Policy. For example, we may be able to access account or profile information that you have provided to the social network or information about your interactions with the social network to make information available to us (such as when commenting on a blog post or using a sign-on service, such as Facebook Connect). 

Automatically Collected Information. We may collect information automatically when you visit our Sites or use our mobile applications, such as:

  • your IP address; the type of browser, devices and operating systems you use;
  • identifiers associated with the device(s) you use to access our Sites;
  • the pages you visit and the features you use, including dates and times;
  • if you navigated from or navigate to another website, the address of that website; and
  • information regarding your internet service provider.

In addition, we may collect information about your activities on our Sites via first and third-party cookies, clear GIFs or web beacons, session logging, heatmaps and scrolls, or through other identifiers or technologies, including similar technologies as they may evolve over time. We refer to these technologies collectively as Metrics Tools.

We may allow third parties to use Metrics Tools on our Sites. The information collected by Metrics Tools may be shared with and used by us, by others acting on our behalf, or by third parties subject to their own privacy policies. Information collected by Metrics Tools may be used on this Site or on other websites or services, including those that may not be operated by us.

Email. We may collect information regarding the effectiveness of our email and other communications with you. For example, we may know if you follow a link in an email we send to you.

Mobile. We may collect session and geolocation information from your mobile device. Geolocation information includes data such as your device’s physical location and may include GPS-based, Wi-Fi-based or cell-based location information.

Information from Other Sources. We may obtain information about you from affiliates, partners and other third parties. This information may include information about your use of this Site or our services, your use of other websites, your interactions with or purchases from third parties, your interests and preferences and other information about you or your household. We may combine the information we obtain from third parties with information that we or our affiliates have collected about you.


2. How Does Accolades Use Information About Me?

We and others acting on our behalf may use the information that we collect or receive to operate our business, including our Sites, as described below:

Operate and Support our Sites and Services. We use the information that we gather to operate our Sites and our services. For example, we may use the information that we collect or receive to provide support and assistance that you request or to diagnose or address technical problems in the operation of our Sites or any of our services. If you establish an account with us, we may use information about you to manage or support your account. We may identify your use of our Sites across devices, and we may use information we collect from you and receive from others to optimize your use of the Sites and our services as you use different devices.

Improving and Evolving our Services. We constantly evaluate and improve our Sites and services; including developing new products or services and use the information we gather to do so.

Advertising and Promotions. We may use the information we gather to offer, provide or personalize products and services from us and third parties. For example, we may customize content, advertising, promotions and incentives to reflect your preferences, interests or prior interactions with us and others.

Other Contacts. We may contact you through telephone, text or chat for other purposes, to the fullest extent permitted by law.

This Policy only addresses our own information practices. This Policy does not apply to information you share with third parties, even if we link to those third parties from a Site. These third parties may have their own privacy policies governing their use of information that you can access from their websites.

Please note that other parties may collect personally identifiable information about your online activities over time and across different websites when you use our Site.

3. When Does Accolades Share Information?

We only share information about you as described or permitted by this Policy unless you consent to other sharing. We may share information about you in the following ways:

Corporate Affiliates. We may share information with our corporate affiliates for their everyday business purposes, to provide services or to perform marketing. We may also participate in joint ventures with others, and we may share information as part of that joint venture.

Service Providers. We may share information with third-party service providers who help us operate our business or provide services on our behalf, including third parties who help us operate our Sites. These service providers include analytics companies, communication providers and advertising networks that provide Metrics Tools on our Sites.

Promotional. We may share information with third parties to help us promote our products and services, or to help us customize advertisements, offers or other communications to you.

Business Transfer. We may share information we have collected from you in connection with the sale or merger of our business or the transfer of assets. 

Protection of Ourselves and Others. We may use and share the information we gather to enforce our rights and protect our property and those of our affiliates, customers and members of the public, to comply with applicable law, legal process, legal advice and for preventing fraud, theft and injury to you, us or others.

Customer Comments, Reviews and Testimonials. We may publish or use customer comments, reviews or testimonials on our Site or in other advertising accompanied by attribution, including your name and other information that we deem relevant to the statement, such as your geographic location. If you do not wish your reviews, feedback or testimonials to be used in that matter, contact [email protected].

4. What Choices Do I Have Regarding My Information?

You may limit and control the information provided to us in several ways. You may not be able to use all features of our Sites if you limit the information you share with us.

For example, you can choose not to access our Sites through your social media account. You may also be able to limit the information provided to us by third-party social media providers by altering your privacy settings with those providers. You may unsubscribe from promotional emails from us by following the unsubscribe link included in each such email.

Your browser and your device may provide you the option to limit the use of cookies or other Metrics Tools. You should consult documentation for your browser or device for more information. Your mobile device may have settings that allow you to prevent sharing geolocation information with us. You should consult your mobile device’s settings or help documentation for more information about exercising these options.

Accolades may use Google Analytics or similar related products, which help us better understand our audience and target communications and advertisements based on demographic or interest-based information. Google and similar service providers are subject to their own privacy policies. To learn more about their data collection and security practices, including opt-out procedures, we encourage you to review their privacy policies.

Please note that you may still receive advertising even after opting out, but that advertising may not be tailored to you or your interests.

5. How Can I Access and Update My Information?

If you are a registered user, you may access, update and change certain information we have collected about you by signing into your account. Otherwise, please contact us at [email protected].

6. How Does Accolades Address California Privacy Rights?

This part of our Policy applies only to consumers who reside in the State of California.

Personal Information We Collect about California Consumers

We describe the Personal Information we have collected from consumers in the 12 months preceding the effective date of this Policy in the part of this Policy titled, “What Information Does Accolades Gather?”. The information we collect includes the following:

  • Identifiers such as name, address, e-mail address, phone number and other identifiers that we describe above.
  • The following categories of Personal Information are described in California Civil Code § 1798.80(e): (1) the Personal Information listed in the preceding bullet point as “identifiers,” (2) information you provide or that we record in connection with customer support calls or complaints, (3) demographic information such as age range and gender, (4) the other information that identifies, relates to, describes, or is capable of being associated with, a particular individual that we describe in “What Information Does Accolades Gather?”.
  • Characteristics of protected classifications under California or federal law, such as military service, sex or age range.
  • Commercial information, including information about records of personal property, orders and purchases.
  • Any data from your usage of services in connection with our services.
  • Internet or other electronic network activity information, including, but not limited to, browsing history, search history, usage of, and information regarding your interaction with our Sites.
  • Geolocation data. When you use our Sites, it may access, collect, monitor, and/or remotely store session and geolocation information from your device to connect you with dealers in your area. Geolocation information includes data such as your device’s physical location and may include GPS-based, Wi-Fi-based or cell-based location information.
  • Audio information may be collected when you place a call with customer service or accounting centers for quality control purposes.
  • Inferences drawn from the information we collect when you use our Sites and information about our user preferences and behavior, which we use for product and service enhancement and optimization purposes.

For information regarding the purposes for which we collect and use the Personal Information we collect, please see “How Does Accolades Use Information About Me.”

Your California Privacy Rights

If you are a California consumer, you have the following rights. We will honor requests received to the extent required by applicable law and within the time provided by law.

(a) Right to Access and Information Regarding Personal Information. You have the right to request that we disclose to you the categories and specific pieces of Personal Information we have collected about you. Specifically, you have the right to request that we disclose the following to you, in each case in the twelve-month period preceding your request:

  • the categories of Personal Information we have collected about you;
  • the categories of sources from which the Personal Information is collected;
  • our business or commercial purpose for collecting or selling Personal Information;
  • the categories of third parties with whom we share Personal Information;
  • the specific pieces of information we have collected about you; and
  • the categories of Personal Information about you that we disclosed for a business purpose.

We will deliver Personal Information that we are required by law to disclose to you in the manner required by law within 45 days after receipt of a verifiable request, unless we notify you that we require additional time to respond, in which case we will respond within such additional period of time required by law. We may deliver the Personal Information to you through your account, if you maintain an account with Accolades, or, if not, electronically. If electronically, then we will deliver the information in a portable and, to the extent technically feasible, in a readily usable format that allows you to transmit the information from one entity to another without hindrance.

(b) Right to Deletion of Personal Information. You have the right to request that we delete Personal Information about you that we have collected from you.

(c) Right to Opt Out. You have the right to opt out of the disclosure of Personal Information about you to third parties for monetary or other valuable consideration. To opt-out, click Do Not Sell My Personal Information.

(d) Right to Non-Discrimination. We may not discriminate against you because of your exercise of any of the foregoing rights, or any other rights under the California Consumer Privacy Act, including by:

  • denying you goods or services;
  • charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
  • providing you a different level or quality of goods or services; or
  • suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

We may, however, charge different prices or rates, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to Accolades by your Personal Information.


Requests to Exercise Your Rights

You may request to exercise the foregoing rights by:

Submitting a request online or by email to [email protected], or

You may designate an authorized agent to make a request on your behalf. Please note that we may take steps to verify your identity before granting you access to information or acting on your request to exercise your rights, as required or permitted by law. We may limit our response to your exercise of the above rights as permitted by law.

Data Sharing for Direct Marketing Purposes

Residents of the State of California may request a list of all third parties to which we have disclosed certain personal information (as defined by California law) during the preceding year for those third parties’ direct marketing purposes. If you are a California resident and want such a list, please contact us by email at [email protected].

At this time, there is no worldwide uniform or consistent industry standard or definition for responding to, processing, or communicating Do Not Track signals. Thus, like many other websites and online services, our Sites are currently unable to respond to Do Not Track signals.

7. How Does Accolades Handle Privacy Disputes?

By using this Site, you agree that any dispute arising out of or relating to the Sites, the Sites’ content or the services or materials made available on the Sites, or regarding information collected or shared about you, is subject to the Choice of Law, Venue and Class Action Waiver provisions in our Terms of Service.

8. How Does Accolades Protect the Security of the Personal Information it Collects?

We use administrative, technical and physical security designed to safeguard personal information in our possession. We cannot guarantee the security of the information that we collect and store. If you believe that information about you has been subject to unauthorized disclosure, please let us know by emailing [email protected].

9. How Does Accolades Provide Updates to this Policy?

When we make material changes to this Policy, we will update this web page and change the Effective Date listed above.


10. How Can Accolades be Contacted Regarding Privacy Issues?

You can contact us with questions or comments about our privacy practices or this Policy by emailing us at [email protected].

Please contact [email protected] with any comments or suggestions you might have regarding the information practices described in this Policy.